At Vertex API, we pride ourselves on the speed and precision of our technical deployments. Because our service involves immediate allocation of API credentials and webhook resources, we adhere to a strict refund policy.

1. The 12-Hour Grace Period: Clients are eligible to request a full refund within exactly twelve (12) hours of the initial payment. This period allows sufficient time for the client to review the service scope.

2. Non-Refundable Circumstances: Once the 12-hour grace period has elapsed, the service is considered "provisioned." Since the setup involves live technical configurations, our administrative and engineering resources have already been fully utilized; therefore, no refunds will be processed under any circumstances thereafter.

3. Refund Request Process: To request a refund within the stipulated window, please email vertexsolutions.help@gmail.com with your transaction ID and business details. All requests undergo an internal compliance review. If approved, the refund will be credited back to the original payment source within 5-7 business days.